We use cookies to ensure that we give you the best experience on our website Close

Below are some frequently asked questions and answers about our products. If you need specific help or

your question isn’t answered here, you should head to our forums. You can also read our

Terms of Service and Support Policy here.

GENERAL QUESTIONS

For any of our services, we offer the ability to pay either onsite or online through the following methods: Credit/Debit Card, Checks, Online ACH Transactions, Cash
For any of our products or services greater than $2,500.00 dollars we can (with management approval) allow a 50% down payment before service begins and the resting 50% upon completion of project. Anything lower than $2,500 dollars we do require a 100% payment before commencement of any project.
Although some of our oldest and most experienced people speak limited English, our goal is to always have at least one English-speaking crew leader on every site.
Yes. All employees fill out an I-9, W-4 are E-verify and covered under Workers Comp.
Yes. Our company holds General Liability coverage and a bond.
Once you set up your landscape maintenance program we will bill you at the beginning of the week every month. Other services are billed before the work is performed.
Weyerhoeuser Corporation estimates a well landscaped home increases in value by 15%. Money magazine estimates that you can expect to recover 100%-200% of your landscaping cost when you sell.
We consider a refund within 14 days of purchase on a case-by-case basis and don’t offer unconditional refunds. Due to the increases of frauds in the industry (purchase a product and then request a refund to get the product for free), we only grant the refunds for some specific cases.

Lawn Maintenance

We make sure to mow, trim excess that a mower cannot reach, edge all concrete sidewalks, driveways, and patios and blow your property. Debris pickup is also a part of our standard procedure.
Because every lawn is different, that is a question to ask your account manager. Aeration punches deep holes through thatch, turf, and compacted clay soil. Core aerators then deposit these plugs on top of the turf, where they eventually decompose. Over time, this process will de-compact soil, allowing for greater percolation. It also increases the surface area of the turf, encouraging beneficial aerobic bacterial and fungal growth.
No. Clippings contain water and elements that are desirable for soil and turf. Your soil contains microbes and fungi that break down the clippings to a form usable by the plants. Also, these clippings will keep soil covered, minimizing evaporation. As the clippings decompose, they return organic matter to your soil, helping create tiny spaces (macropores and micropores) for water and air, improving percolation and fighting compaction.
From late April to late November we use a 3" mowing height. This is when your lawn is most actively growing. It is also in the recommended range of height of cut by Rutgers University, one of the worlds leading turf research Universities in the world. During early Spring and late Fall we will lower the height of cut to 2.5 to 2.75. (Also depends of turf type)
The right height will cause less damage to the blade of grass so the plant is under less stress. This in turn will allow for better vigor which in itself will help shade, fend off weeds and protect against insect damage.
We sharpen our blades on average about every 12 to 15 working hours, so about ever 8-10 mowing hours 3 to 4 times per week
Turf grass should be watered 3/4" - 1" per week. Shrubs and trees should receive deep watering 1-2 times per week. Annual and perennials should be watered 2-3 times per week. T
As a mowing company full of pet lovers. Our big mowers are scary, and if your pooch is loose in the back yard, we won’t go in. We ask that you keep your pet inside on your mowing, fertilizing, or spring/fall clean-up day. Also, we ask that you pick up after your pet. That stuff adds up, and honestly, sometimes we wonder what you’re feeding them!
Boy, we wish we could tell you! Suffice it to say that as long as your grass keeps growing, we’ll keep mowing it for you, and you can always call our office or your local manager to get specific scheduling info.
If you keep a locked gate, we generally recommend that you switch to a combination lock and give us the code so we can lock it back up to you when we’re through. Otherwise you’re responsible for locking/unlocking on your mowing day. If we unload all of our equipment and find you forgot to unlock your gate, we’ll mow everything we can and move on.
The best time to water the lawn is in the morning after the sun comes up. If you water at night your lawn can get fungus and if you water in the middle of the day you will lose some water to evaporation. If you are unable to water in the morning the second best time is in the late afternoon after peak sunshine and before dusk.
Overseeding. Many South Carolina homeowners overseed their dormant, warm-season lawns with perennial or annual ryegrass. Sowing in the fall, about 30 days before the first frost, ensures a green cover during the winter when warm-season grass turns brown, according to Clemson University Extension.

Ornamental Bed Maintenance

We will keep you bed and plants healthy and up to date, we also rake and freshen your mulch or sponge pine needle.
Azaleas and other flowering shrubs (gardenias, camellias, etc.) should be pruned within 30 days after they finish flowering. This will give them the time they need to form new buds for the next year! Our maintenance crews have the proper knowledge and experience to handle all of your pruning needs.
Mushrooms are the result of decaying organic matter (usually wood) buried under the surface of the turf. It could be building material or a dead tree root. Mushrooms must be physically removed
Yes. We instal double ground mulch ranging in colors from a natures blend, red, or black. We also have the ability to install long leaf pine needles.
Yes. We install river rock ranging from 1" - 10" in size.
Mulch serves several purposes. It will not just suppress weeds and slow moisture evaporation, but should also break down into the underlying soil gradually and thereby improve the soil’s texture. A layer of mulch helps moderate soil temperatures. Mulch serves as a buffer from soil compaction caused by rain, and helps prevent the crusting-over of bare soil that can sometimes prevent moisture from being absorbed.
You want a 2- or 3-inch layer, generally speaking, about half of that will work into the underlying soil before you go to replenish in fall or the next spring.
Generally we recommend to put down mulch at least once a year.

Shrub and Tree Care

Generally speaking you want to trim your shrubs 2-4 times per year.
These webs are caused by tent caterpillars and fall web worm. They usually defoliate some leaves on the tree, but are generally not life threatening. The following year the tree will usually leaf out just fine and you may not even see the webs again. Foliar sprays will help control any damage.
Most likely it is spider mites. One way to find out is to do the white paper test. Take a sheet of paper and put it in the bush near the brown spot, shake the branch and little red spiders should fall on the paper and start running around. Foliar sprays will control this problem
A well established landscape only needs about 1/3 the water your lawn needs. The reason for this is because the roots of trees and shrubs are generally much deeper in the ground, so there is less evaporation and better retention of water. Watering your trees and shrubs twice a week for about 10 minutes is usually enough. This does not apply to annual flowers and some perennials.
This is called magnolia scale which is an insect. If these insects are not controlled, it could be life threatening to the tree. This scale will only attack magnolias. You need not be concerned with this insect affecting other plants. There are trunk injections and sprays that will help control this problem.
The old arborist saying goes, “the best time to prune is when the saw is sharp,” meaning that trees can be pruned at any time. This is still true for most trees, although there are some points to consider and some limited exceptions to the rule. However, regardless of the season, an arborist can perform the required care.
It is generally recommended that limited pruning be done at the time of planting. When a young tree is planted, dead, broken, and split branches should be removed. Once the tree has begun to establish (one year or more after planting) a central trunk or leader or well-spaced multiple trunks or leaders should be developed by removing competing stems and thinning vigorously growing branches that compete with the selected leader(s). Branches should be retained on the lower trunk to increase taper.
Typically spring and fall are the best time to plant trees and shrubs.
Your mulch rings and beds should be as wide as you can visually tolerate. Do not pile mulch up onto the stems and trunks as this will hold moisture and cause many problems in the future. If you currently have mulch piled up on your plants it should be gently pulled away to the top of the roots.
Yes, trees often are wounded by careless use of yard equipment like lawn mowers, weed whips, and other trimming equipment. These injuries bruise and cut through important vascular tissue just inside the bark, which can lead to decay and ultimately death of the tree. A bed of mulch around the tree eliminates the need to trim or mow close to the tree’s base. Extreme care should be taken when digging up or tilling the soil under a tree. Such digging will wound many large and small roots, especially if it occurs close to the trunk.

Irrigation

Our technicians will set the time on each zone according to your soil and site conditions after installation. Typically, rotary heads in full sun should run between 30-45 minutes per zone. Spray zones for lawn and shrub can vary, but a 10-15 minute run time would be average. During warmer weather, all new controllers have a seasonal percentage button to increase the time without changing the entire program individually.
No. In fact, an automatic sprinkler system may actually save you water. A well designed, efficient irrigation system applies exactly the amount of water needed by your landscape. You will never again have to worry about wasting water if you forget to turn off the hose. Plus, with a Rain Bird rain shut off sensor your system will know when it is raining and simply turn itself off when water is not needed.
Yes. You won't have to spend another minute of your valuable leisure time watering the lawn. Your new system will do all the watering for you - even when you are away from home!
A typical system is comprised of a controller (which functions as the brains of the system), valves (which open and close to release and stop the flow of water to underground pipes) and sprinklers (which distribute water to specific areas). The sprinkler system can be customized further with rain shut off devices, soil moisture sensors and drip irrigation zones.
Typically no. However, simple adjustments of the controller may be necessary to ensure an adequate watering cycle and duration. Your system is virtually maintenance-free with proper seasonal servicing.